You’ve purchased a digital product on Etsy but now you aren’t sure how to download it. I’m here to help!
Downloading Digital Files
There are multiple ways to get to your digital files for download:
If you have an Etsy account, after your purchase you’ll see a View your files link which goes to the Downloads page. Here, you can download all the files associated with your order.
Etsy will also send you a download notification email separate from any transaction notification emails you receive from Etsy and/or PayPal. This will include the information for downloading.
You can also download at any time by going to Etsy > Your Account > Purchases and reviews. Here you will see all the files you’ve purchased.
On this Purchases page you will see a black “Download Files” button next to any order where you can download files. Click Download Files and it will take you to the Downloads page for your order.
On this page you will be able to then click “Download” for each individual digital file.
Frequently Asked Questions
Here are some of the frequently asked questions about downloading purchased digital files on Etsy.
Why is none of this showing up for me?
Downloads are available once your payment is confirmed. If you paid with PayPal or a credit card on Etsy, confirmation might take a few minutes.
If you’re unsure if you’ve purchased a Digital Item, you can always go back to the listing page. If it is a digital download, you should see an “Instant Download” message on the images for the item.
Can I download on the app? Why is it not working?
Unfortunately Etsy does not allow you to download a digital purchase through the Etsy app at this time. To download a digital file, please sign in to Etsy on your mobile browser or a non-mobile computer.
What do I do if I purchased a digital item, but I don’t have an Etsy account?
If you checked out as a guest, you’ll find a link to download your purchase in the receipt email that was sent to you after purchase. Because you won’t have an account to log in to this email will be the main access link to your files. Make sure you keep it in your email as long as you need the files.
What if I can’t find my download notification email?
Sometimes Etsy emails don’t show up in your inbox. First, check your spam or junk inbox to see if it landed there. If you use Gmail, also check your Social and Promotions tabs where many users find Etsy emails.
If it’s not there, add [email protected] to your address book or safe list to allow the email to go through. If you still have trouble finding or getting the email you can reach out to Etsy support.